
Customer Experience Manager
7 days ago
About Us
At Insider, we're redefining the Customer Experience landscape. Our AI-native platform empowers marketers to deliver unique experiences, drive growth, and unleash peak productivity.
We've just celebrated a major milestone – our $500M Series E funding round, led by General Atlantic. With top-notch investors backing us, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, we're trusted by 1200+ brands worldwide.
Our mission is to create the most socially progressive technology community globally. Through corporate social responsibility initiatives, we're scaling our impact in 27+ countries, tackling pressing issues like health, education, farming, animal rights, and increasing women's representation in STEM careers.
We're seeking a skilled Cross-Channel Campaign Management expert to join our team. As a key member of the Onboarding team, you'll ensure smooth, timely, and complete Insider platform adoption and client confidence in their new system.
Using a combination of hands-on approach with strong project management principles and technical knowledge, you'll provide technical guidance to clients. Supporting clients through setup while having a full understanding of the client's application environment and data, you'll offer optimal solution design recommendations for integration in a timely and impactful manner.
Responsibilities:- Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
- Collaborate with internal technical resources to empower and train customers to use Insider's platform and powerful features as efficiently as possible.
- Establish credible relationships with all levels of the customer organization to understand their business and technical goals for using Insider.
- Help drive early adoption, setting KPIs and success metrics for ROI.
- Advocate customer business use-cases to product development.
- Ensure successful transitions to the Customer Success Manager team after onboarding.
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