Digital Customer Experience Manager

5 days ago


Fatih, Istanbul, Turkey Modanisa Full time

We are a global modest fashion e-commerce company operating in over 130 countries. Our mission is to bridge fashion and technology, delivering exceptional value to our customers. We prioritize people-first experiences for our customers, teams, and partners.

About the Role

We seek a talented CRM Executive to join our dynamic team. As a tech enthusiast eager to drive customer retention and sales growth, you will develop, implement, and manage CRM strategies across both online and offline platforms.

Key Responsibilities:
  • Develop and execute CRM strategies to enhance customer engagement and retention.
  • Analyze customer data to segment and personalize communications, driving targeted marketing efforts.
  • Collaborate with cross-functional teams to ensure CRM strategies align with business goals.
  • Oversee email, push, and SMS marketing campaigns, focusing on impact and timing.
  • Monitor and report on CRM campaign success, adjusting strategies based on data-driven insights.
Requirements:
  • 5-7 years of CRM management experience in e-commerce or fashion retail.
  • Strong analytical skills with CRM software expertise and data analysis tools.
  • Experience with SQL and BigQuery for advanced data analysis.
  • Solid understanding of online and offline store CRM strategies and unified customer experiences.
  • Experience in managing customer segmentation, loyalty programs, and targeted campaigns.
  • Excellent communication and interpersonal skills, with collaboration across departments.
  • Strong problem-solving abilities and strategic thinking with hands-on execution.


  • Fatih, Istanbul, Turkey Intrepid Experience Full time

    We're a certified B Corp with hundreds of trips in over 100 countries. Our Reservations Assistants play a key role in helping us achieve our mission of inspiring, creating, sharing, and leading the best travel experiences ever – for both people and the planet.Job Description:Liaising with operators to coordinate accommodation and logistical...


  • Fatih, Istanbul, Turkey Avery Dennison Corporation Full time

    Customer Service RoleWe are a global company that specializes in materials science and digital identification solutions. Our goal is to provide innovative products and services that improve the customer experience.We are currently seeking a Customer Service Representative to join our team. This role involves tracking orders, ensuring timely delivery, and...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    We are seeking a highly skilled Customer Experience Leader to join our team at Vodafone Group.The ideal candidate will have 10-15 years of experience in communications and customer success management, with a strong focus on providing exceptional customer experiences. They will be responsible for owning the entire relationship with assigned clients, including...


  • Fatih, Istanbul, Turkey BoF Careers Full time

    About Customer ExperienceWe are seeking a highly skilled and experienced Customer Experience Manager to join our Istanbul Akasya store team. In this role, you will be responsible for leading a team of sales professionals to deliver exceptional customer experiences, exceed sales targets, and maintain a high level of product knowledge.About YouTo succeed in...


  • Fatih, Istanbul, Turkey Ingage Full time

    About Our JobAs a Team Lead at Ingage, you'll be instrumental in shaping our digital marketing strategies and solutions.You'll lead a team of experts to develop and implement innovative solutions that drive business growth and enhance customer experiences.With a focus on data-driven decision-making, you'll analyze market trends and customer needs to identify...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    About the RoleWe are looking for a Customer Experience Architect to join our team and lead the Predictive Care strategy management, organize customer base care actions aiming to achieve superior customer satisfaction, maximize NPS by increasing and sustaining customer lifetime.This role involves defining target group (who) and customer journey in MCCM (how),...


  • Fatih, Istanbul, Turkey BoF Careers Full time

    Company OverviewSwarovski is a global leader in crystal-based products, known for its impeccable quality and craftsmanship. With a rich history dating back to 1895, the company has established itself as a iconic brand in the luxury retail industry.About the JobWe are seeking a Customer Experience Director to join our team and lead our store operations in...


  • Fatih, Istanbul, Turkey MagiClick Digital Full time

    We're looking for an experienced UI Designer to help us shape the future of digital experiences.As a key member of our team, you'll be responsible for crafting seamless and intuitive user interfaces that meet the needs of our clients. Your expertise will be essential in guiding the development of our software applications and ensuring they meet the highest...


  • Fatih, Istanbul, Turkey Insider Full time

    About UsAt Insider, we're redefining the Customer Experience landscape. Our AI-native platform empowers marketers to deliver unique experiences, drive growth, and unleash peak productivity.We've just celebrated a major milestone – our $500M Series E funding round, led by General Atlantic. With top-notch investors backing us, including Sequoia Capital, QIA,...


  • Fatih, Istanbul, Turkey Sarus Digital Full time

    Job DescriptionSarus Digital is seeking an experienced Operations Manager to join our team. The successful candidate will be responsible for overseeing and optimizing our end-to-end operational processes, ensuring smooth daily operations, regulatory compliance, and overall service excellence.**Responsibilities Include:**Overseeing the operational workflow of...


  • Fatih, Istanbul, Turkey Digiturk Full time

    About UsAt Digiturk, we're revolutionizing the broadcasting industry with our innovative approach and commitment to delivering exceptional customer experiences.We've been a leading provider of digital broadcasting services in Turkey since 1999, and with our acquisition by beIN MEDIA GROUP, we've expanded our reach to over 55 million subscribers worldwide.Our...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    Role SummaryWe're looking for a talented Product Owner for Digital Experience to join our team at Vodafone Business. As a Product Owner in an Agile environment, you'll drive our B2B marketing automation, lead generation, and MarTech strategies, working closely with product marketing, digital marketing, and digital product teams to enhance demand generation,...


  • Fatih, Istanbul, Turkey Mastercard Full time

    The Regional VP, Loyalty and Engagement Platforms Product Head in EEMEA will lead the development and execution of a comprehensive regional product strategy to drive B2B2C consumer loyalty, engagement, and retention across all EEMEA markets and customers.This role requires a strategic and results-oriented leader responsible for developing and executing...


  • Fatih, Istanbul, Turkey Sarus Digital Full time

    About Sarus DigitalWe are a cutting-edge cryptocurrency exchange committed to delivering exceptional services and innovative solutions. Our team is passionate about providing a secure, efficient, and user-friendly experience for our customers. As an Operations Manager, you will play a crucial role in maintaining our competitive edge and driving business...


  • Fatih, Istanbul, Turkey Cochlear Full time

    Cochlear is a leading manufacturer of implantable hearing solutions, and we're seeking an experienced professional to join our team in Türkiye, Azerbaijan, and Georgia. As a Digital Candidate Experience Expert, you will play a critical role in developing and executing direct-to-consumer sales strategies to increase candidate leads for Cochlear.Key...


  • Fatih, Istanbul, Turkey Vodafone Full time

    About the Role:We are looking for a talented Digital Transformation Manager to lead the development and execution of our enterprise IoT products and solutions. As a key member of our IoT Squad, you will be responsible for driving business value and delivering exceptional customer experiences.Key Responsibilities:Lead Digital Transformation: Drive the...


  • Fatih, Istanbul, Turkey Paraşüt Full time

    Mission StatementAt Paraşüt, we proudly share the principles that guide the way we work:#TOGETHERNESSisbetterwithyou#COURAGEisbetterwithyou#PASSIONisbetterwithyou#LEADERSHIPisbetterwithyouWe are committed to continuous improvement, ethical behavior, and teamwork. We are now in search of a new team member for the role of Senior Website and SEO Specialist...


  • Fatih, Istanbul, Turkey ManpowerGroup Full time

    OverviewThe ideal candidate will have a strong background in customer service management, excellent communication skills, and the ability to lead high-performing teams. The role requires a customer-centric approach, with a focus on delivering exceptional experiences that drive customer loyalty and retention.Key Responsibilities:To develop and execute...


  • Fatih, Istanbul, Turkey Transmed Full time

    We are seeking an experienced E-Commerce Manager to join our team at Transmed Turkiye, where you will play a vital role in shaping our online sales strategy and driving business growth.Key AccountabilitiesAs an E-Commerce Manager, your main responsibilities will include establishing and executing e-commerce strategies and budgets, developing and presenting...


  • Fatih, Istanbul, Turkey Unilever Deutschland Holding GmbH Full time

    Job Description OverviewThis position is responsible for managing and developing key restaurant chain partnerships, driving business growth, and delivering exceptional customer experiences. The ideal candidate will possess strong analytical skills, be results-oriented, and have a passion for the food service industry.The role involves campaign planning,...