Director of Customer Success

2 days ago


Fatih, Istanbul, Turkey Institut Straumann AG Full time
Job Description

The Head of DSO Turkey role is a unique opportunity to join the esteemed Institut Straumann AG, a global leader in tooth replacement and orthodontic solutions. As a seasoned professional, you will drive success for customers by overseeing customer success activities, orchestrating onboarding, support, services, adoption, advocacy, and retention for the entire Straumann product portfolio.

Responsibilities
  • Maximize the share of wallet of Straumann Group Solutions within active customers.
  • Focus on keeping and increasing the portfolio of Straumann Group products by becoming a long-term strategic partner with customers.
  • Negotiate on C-Level, including Purchasing and Clinical teams, to fix winning collaboration models framed in contracts.
Requirements
  • Bachelor's degree in business development, marketing, business management or any business-related fields.
  • Extensive experience (at least 8 years) within a Sales, Business Development or Commercial role with proven commercial success.
  • Fluent in Turkish, English, both written and spoken. Any additional language is a plus.
  • Comfortable with up to 40% national traveling.
  • Experience within business consultancy frameworks and consultative selling techniques utilizing data that enable new business cases and new commercial opportunities.


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