Technical Operations Manager for Messaging Services

6 days ago


Fatih, Istanbul, Turkey Telenity Full time

Telenity has delivered its solutions and services globally to more than 40 service providers serving over 1.5 billion mobile users.

We are seeking a talented Technical Operations Manager to aid daily operation and maintenance of Telenity products at our customer's premises.

Responsibilities

  • Aiding daily operation and maintenance of Telenity products at our customer's premises
  • Acting as a SME for the onsite operations team
  • Performing release/patch upgrades, troubleshooting issues, and handling operation tickets created by customers over Jira ticketing tool within SLA periods defined
  • Creating product reports, improving service monitoring, performing operational automations, and contributing to operational documentation

Requirements

  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication, organizational, and customer service skills
  • Knowledge in Telecommunications and experience in related tools to provide high-quality operations

Benefits

  • Inclusive and Supportive Workplace Environment
  • Opportunities for Vertical and Horizontal Career Growth
  • Full Support and Responsibility from Day One
  • Four Days of Casual Leave Plus a Birthday Leave Each Year
  • No corporate borders – We believe in the strength of communication, and we are result-oriented
  • No Barriers Between Departments – We Prioritize Communication and Results
  • Collaborate with a Talented, Empathetic Team


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