Technical Support Expert for Mobile Networks

7 days ago


Fatih, Istanbul, Turkey Telenity Full time
Our Team:

At Telenity, we value a culture that promotes open-mindedness, proactivity, and self-motivation. Our team is passionate about delivering exceptional results and continuously improving our processes. As a Senior Support Engineer, you will have the opportunity to collaborate with a talented group of professionals who share your passion for innovation and customer satisfaction.

What You'll Be Doing:
  • Providing technical support to customers worldwide.
  • Collaborating with internal teams to resolve complex issues.
  • Participating in process improvements and knowledge sharing.

What We're Looking For:
  • Exceptional technical skills in telecommunications, particularly in Messaging Flows, Value Added Services (VAS), Web Services (Messaging, Voice Services, CRM, Provisioning, Billing & Charging, Settlement).
  • Experience with Linux Operating Systems, scripting languages (bash script), and using scripts in daily/periodic maintenance and application support for java-based applications, Apache/Tomcat webservers running on Linux.
  • Able to use various debugging tools while resolving issues, such as Wireshark, SOAP UI, SMPP Simulator, Database Editors, JMeter, Postman, etc., and monitoring tools Zabbix, Grafana.


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