Technical Support Specialist

7 days ago


Fatih, Istanbul, Turkey ASEE Full time
Job Responsibilities
  • Resolve complex technical issues with the contact center infrastructure.
  • Reproduce customers' problems and provide root cause analysis and resolutions.
  • Participate in onsite and professional services activities, including system installation, configuration, and customization, and application development.
  • Provide high-quality software and hardware support to experts from our customers for Genesys solutions and related technologies.
  • Stay up-to-date with current technologies, industry trends, and develop advanced expertise in one of the following subject matters: Telephony, Networking, VOIP, DBs, or Programming.
Requirements

To succeed in this role, you will need:

  • 3+ years of experience in contact-center technologies and systems (Genesys SDK and Verint SDK).
  • Analytical and troubleshooting skills.
  • Voice over IP (SIP protocol) and Computer Telephony Integration (troubleshooting and configuration).
  • Troubleshooting and reproducing customers' problems to find root cause.
  • Maintain a positive and enthusiastic team attitude.
  • Ability to work well with on-site and with remote team members.


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