Service Operations Manager

6 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Company Overview

At Vodafone Group, we strive to be at the forefront of technological innovation, pushing boundaries to deliver exceptional experiences for our customers, businesses, and people around the world. Our mission is to connect everyone and everything, enabling them to thrive in an increasingly digital world.



Job Description

We are seeking a highly skilled Technical Consultant to join our Fixed Billing operation services team. The ideal candidate will possess a deep understanding of IT and Telco infrastructure, Intelligent Network technologies, billing products, and services, with a strong focus on delivering high-quality service performance and efficient processes.



Key Responsibilities

• Provide expert-level technical guidance and support for predicting, diagnosing, reproducing, and fixing Fixed Billing operation service issues.
    • Drive end-to-end ownership of the Vodafone customer experience, ensuring high-quality service performance and efficient processes supporting the product/service.
    • Collaborate with cross-functional teams to identify and address critical issues, performing root cause analysis and providing recommendations for improvement.
    • Actively contribute to the troubleshooting, dimensioning, and performance tuning of Fixed Billing products, ensuring optimal infrastructure deployment and maintenance activities.



Requirements

• Bachelor's degree from Computer Science, Electronics/Telecommunications, or other related fields.
    • Significant experience in IT and Telco infrastructure, Intelligent Network technologies, billing products, and services for postpaid, prepaid, and convergent structures.
    • High level of expertise in service incident handling, troubleshooting, and root cause analysis, with a strong understanding of statistical Analysis (distribution analysis, correlation, variance).
    • Good command of English and excellent communication skills, with the ability to work in flexible work hours under pressure and tight deadlines.



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