Customer Service Operations Coordinator

6 days ago


Fatih, Istanbul, Turkey Philips Iberica SAU Full time
Job Title: Customer Service Operations Coordinator - Demand Management

We are seeking a skilled Customer Service Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for managing demand and ensuring that our service levels are met.

Main Responsibilities:

  • Manage demand and create forecasts to inform resourcing plans and schedules.
  • Collaborate with cross-functional teams to optimize workforce utilization and improve service execution.
  • Provide exceptional customer service, handling exceptions and escalations in a professional manner.
  • Analyze data and metrics to identify trends and areas for improvement.

Requirements:

  • Experience in Supply Chain Management or Customer Services.
  • University Degree.
  • Fluency in English.
  • Proficiency in Microsoft Windows and Office Software (Excel, PowerPoint, Word).
  • Experience with case management systems and related tools.


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