
Field Operations Support Manager
7 days ago
We are seeking a highly skilled and experienced Field Operation Support & Service Account Assistant Manager to join our Customer Services Department. This role will be responsible for supporting field operations, managing service key accounts, and driving productivity improvements.
Key Responsibilities- Support field operations of the Customer Service Department for Home Appliances and AV products.
- Manage relationships with service key accounts and negotiate agreements.
- Oversee all aspects of service procurement processes, administrative works, and expense control of related service accounts.
- Drive actions to increase field technicians' productivity, service sales income, and reduce costs.
- Ensure availability of parts, accessories, consumables, and equipment.
- Control service incomes, administrative, and operational costs.
- Prepare PnL and budget reports, make forecasts, and cost distributions.
- Procure and organize required certification and training processes.
- Organize structural and renovation needs of related service locations.
- B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics.
- Excellent command of verbal and written communications skills in English.
- 3+ years of experience in multinational companies, preferably in field service operations of Home Appliances or AV products, partner/customer relationship management roles, customer service or sales support with budget and PnL management experience.
- Good command of MS Office programs and experience in SAP is preferable.
- Good at multi-tasking, planning, and organization.
- Strong analytical and problem-solving skills with a result-oriented mindset.
- Able to maintain good relationships with other departments of the company and external organizations with strong cross-collaboration skills.
- Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in a fast-paced, unpredictable, and matrix business environment.
- Can work under pressure with tight deadlines and handle escalations calmly and competently.
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