Home Appliances Field Service Manager

7 days ago


Fatih, Istanbul, Turkey Samsung Electronics Full time
About the Opportunity

We are excited to offer an exceptional opportunity for a Field Operation Support & Service Account Assistant Manager to join our Customer Services Department. As a key member of our team, you will have the chance to support field operations, manage service key accounts, and drive productivity improvements.

Key Accountabilities
  • Support field operations of the Customer Service Department for Home Appliances and AV products.
  • Manage relationships with service key accounts and negotiate agreements.
  • Oversee all aspects of service procurement processes, administrative works, and expense control of related service accounts.
  • Drive actions to increase field technicians' productivity, service sales income, and reduce costs.
  • Ensure availability of parts, accessories, consumables, and equipment.
  • Control service incomes, administrative, and operational costs.
  • Prepare PnL and budget reports, make forecasts, and cost distributions.
  • Procure and organize required certification and training processes.
  • Organize structural and renovation needs of related service locations.
Requirements
  • B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics.
  • Excellent command of verbal and written communications skills in English.
  • 3+ years of experience in multinational companies, preferably in field service operations of Home Appliances or AV products, partner/customer relationship management roles, customer service or sales support with budget and PnL management experience.
  • Good command of MS Office programs and experience in SAP is preferable.
  • Good at multi-tasking, planning, and organization.
  • Strong analytical and problem-solving skills with a result-oriented mindset.
  • Able to maintain good relationships with other departments of the company and external organizations with strong cross-collaboration skills.
  • Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in a fast-paced, unpredictable, and matrix business environment.
  • Can work under pressure with tight deadlines and handle escalations calmly and competently.


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