Soft Services Director

7 days ago


Fatih, Istanbul, Turkey ISG - Istanbul Sabiha Gokcen International Airport Full time

ISG - Istanbul Sabiha Gokcen International Airport seeks a seasoned expert to lead its soft services operation. As Soft Services Director, you will be responsible for managing various customer-facing services, including cleaning, security, and concierge.

Key Responsibilities:

  • Lead daily operations of soft services, ensuring high-quality service delivery and compliance with aviation safety and regulatory standards.
  • Develop and implement strategies to improve service efficiency and passenger satisfaction.
  • Manage vendor contracts, service level agreements, and performance evaluations.
  • Conduct regular inspections and audits to maintain quality and adherence to industry best practices.
  • Train, motivate, and manage a team of service staff and contractors.
  • Handle customer feedback and complaints to ensure continuous service improvement.
Requirements:
  • Bachelor's degree in Business Administration or a related field.
  • Minimum 15 years of experience in facility management, aviation services, or a similar role.
  • Strong leadership and team management skills, with at least 5 years of management experience.
  • Excellent problem-solving, organizational, and communication abilities.
  • Knowledge of aviation regulations and airport operational standards.


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