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Service Excellence Lead

2 weeks ago

Fatih, Istanbul, Turkey TalentWay Consultancy Full time
Job Summary:

We're seeking a seasoned Customer Experience Director to lead our customer service efforts in Istanbul. As a key member of our team, you'll be responsible for driving customer service excellence, developing a comprehensive customer service strategy, and leading a high-performing customer care team.

Main Responsibilities:
  • Customer Service Strategy: Develop and execute a customer-centric strategy that aligns with our sales, growth, and financial efficiency objectives.
  • Process Design: Design and implement efficient processes to enhance customer experience.
  • Team Development: Lead, mentor, and develop a high-performing customer care team to deliver exceptional service and client satisfaction.
  • Client Engagement: Engage with clients through various channels to understand their needs and preferences.