Service Delivery Lead

5 days ago


Fatih, Istanbul, Turkey Avature Full time

We are a global technology powerhouse committed to delivering Smarter Technology for All. Our vision is to empower individuals and organizations with innovative solutions that transform lives.

As a Service Delivery Manager, you will be responsible for leading our Commercial and Consumer service delivery in Turkey. You will report to the Service Delivery Leader for the META region and serve as the focal point for Commercial and Consumer Services across the Turkish market.

Main Responsibilities:
  • Manage key performance indicators (KPIs) and operational performance of our service provider network that provides repair services on behalf of Lenovo.
  • Initiate and drive projects focused on enhancing customer experience, partner experience, cost savings, and operational excellence.
  • Collaborate with regional teams and stakeholders to identify and drive improvements in the Turkish market.
  • Contribute to performance reviews with the Turkish Executive leadership team and Sales teams on operational performance in the market.
  • Identify opportunities for services sales and upsell.


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