Technical Service Lead
6 days ago
At Vodafone, we're seeking a skilled Technical Service Lead to oversee the delivery of our Value Added Services (VAS) products and services. As a key member of our operations team, you'll be responsible for ensuring that all 7/24 Level 2 Operations are performed in a proactive manner, including Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service Opex Management, Service Incident Management, and Service Problem Management.
The ideal candidate will have significant experience in Telecommunication, IT, and VAS concepts, as well as expertise in Data Services and Messaging Services, TCP/IP networking, Java, .NET Applications, Management & Debugging Tools, application servers, databases, monitoring tools, and UNIX/Linux Shell Scripting. A strong command of English and excellent team player skills are also essential.
Key Responsibilities:
- Ensure service delivery meets business and operational standards
- Implement correct measurement of capacity demands
- Maintain close relationships with respective departments
- Lead micro groups and projects
What You'll Need:
- Significant experience in Telecommunication, IT, and VAS concepts
- Expertise in Data Services and Messaging Services
- TCP/IP networking knowledge
- Java, .NET Applications, Management & Debugging Tools expertise
- Application server, database, and monitoring tool experience
- UNIX/Linux Shell Scripting skills
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