Technical Service Specialist

1 day ago


Fatih, Istanbul, Turkey Bid Agency Full time
Job Description

Bid Agency is seeking a dedicated IT Support Technician to join our team.

The ideal candidate will possess 3 years of experience as a field service representative or in a similar role, with expertise in managing and preserving technical equipment. Critical thinking and problem-solving skills are essential, as well as effective time-management skills and great interpersonal and communication skills.

Main Accountabilities:
  1. Collaborates with clients to identify problems and develop effective technical solutions.
  2. Responds to or escalates calls within given timeframes. Performs installation and maintenance of client systems e.g. PCs, mobile phones.
  3. Develops and maintains client relationships, identifying opportunities to expand service agreements.
  4. Assists in the development of test and repair processes.
  5. Liaises with help desks, support centers etc.
  6. Performs troubleshooting and problem resolution.

A strong understanding of software development industries and information technology job functions is required.



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