Technical Service Engineer
2 weeks ago
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Job Responsibilities- Actively participate in all kinds of training organized by the company to improve after-sales service ability and service quality;
- In accordance with the company's norms and requirements, provide timely and effective after-sales service support for customers;
- Handle online and on-site machine quality problems for customers in the markets covered by the subsidiary;
- Manage the application and replacement of equipment maintenance parts covering the market of the subsidiary;
- Oversee the installation and commissioning of new equipment covering the market of subsidiaries;
- Provide customers with training on operation, maintenance, and simple problem handling;
- Strictly observe and implement all kinds of safety precautions required by the company and customers on site to ensure personal and equipment safety during the service process;
- Cooperate with the company's service work arrangements and be willing to travel to other business regions/countries of the company to provide after-sales service support;
- Suggest improvements on machine quality in the process of after-sales service;
- Assist other colleagues in the subsidiary to complete the on-site inventory of the subsidiary's spare parts warehouse;
- Make spare parts suggestions for the subsidiary's spare parts warehouse during after-sales service;
- Assist in the completion of other services assigned by the Technical Services Department at Headquarters.
- Proficient in mastering the electrical schematic, hydraulic schematic, and mechanical assembly/component drawings of injection molding machines and peripheral equipment;
- Possess English listening, speaking, reading, and writing skills;
- Proficient in using Excel, PPT, and Word;
- Experienced in the operation and maintenance of injection molding machines and peripheral equipment;
- Knowledge of conventional plastic raw materials;
- Able and willing to travel, including international travel;
- Have a driving license.
Mid-Senior level
Employment TypeFull-time
Job FunctionEngineering and Information Technology
IndustriesMachinery Manufacturing
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