Technical Service Engineer

2 weeks ago


Fatih, Istanbul, Turkey YIZUMI Full time

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Job Responsibilities
  1. Actively participate in all kinds of training organized by the company to improve after-sales service ability and service quality;
  2. In accordance with the company's norms and requirements, provide timely and effective after-sales service support for customers;
  3. Handle online and on-site machine quality problems for customers in the markets covered by the subsidiary;
  4. Manage the application and replacement of equipment maintenance parts covering the market of the subsidiary;
  5. Oversee the installation and commissioning of new equipment covering the market of subsidiaries;
  6. Provide customers with training on operation, maintenance, and simple problem handling;
  7. Strictly observe and implement all kinds of safety precautions required by the company and customers on site to ensure personal and equipment safety during the service process;
  8. Cooperate with the company's service work arrangements and be willing to travel to other business regions/countries of the company to provide after-sales service support;
  9. Suggest improvements on machine quality in the process of after-sales service;
  10. Assist other colleagues in the subsidiary to complete the on-site inventory of the subsidiary's spare parts warehouse;
  11. Make spare parts suggestions for the subsidiary's spare parts warehouse during after-sales service;
  12. Assist in the completion of other services assigned by the Technical Services Department at Headquarters.
Minimum Qualifications
  1. Proficient in mastering the electrical schematic, hydraulic schematic, and mechanical assembly/component drawings of injection molding machines and peripheral equipment;
  2. Possess English listening, speaking, reading, and writing skills;
  3. Proficient in using Excel, PPT, and Word;
  4. Experienced in the operation and maintenance of injection molding machines and peripheral equipment;
  5. Knowledge of conventional plastic raw materials;
  6. Able and willing to travel, including international travel;
  7. Have a driving license.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Machinery Manufacturing

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