
Technical Support Engineer(MJ002884)
3 days ago
Job Description:
The basic responsibility is to provide technical support to banks. The person is measured by how effectively they can locally provide pre and post-sales technical support in a way to win deals and maintain customer satisfaction according to the company's strategies and vision.
- Provide technical support to banks to solve ATM technical problems and manage pilot test or technical upgrade projects. If necessary, travel to other cities to provide on-site support.
- Provide field service for local customers and process service requests.
- Assist sales and country managers in preparing tender documents (technical). Prepare and help out in technical documentation such as spare parts lists, working instructions, and technical bulletins.
- Assist in spare parts warehouse management, including purchase plan preparation and warehouse audits.
- Manage and administer customer complaints and/or new requirement processes. Provide customer education or technician training when necessary.
- Report to HQ regarding GRG local ATM running data analysis, collect competitor information, and submit monthly reports.
Required Qualifications:
- Bachelor's degree in Computer Science, Electronics Engineering, or Mechanical Engineering.
- Minimum 3 years working experience in technical support or customer service.
- Ability to communicate in English and write all technical documents.
- Skills to repair or guide partners and customers to solve technical problems.
- Demonstrated ability to manage projects and spare-parts warehouse.
- Passion for self-learning and ability to learn how to repair new products.
- Good communication skills and ability to perform training or product/solution demonstrations to customers.
- Knowledge of computer operations hardware and office applications such as Microsoft Word, Excel, Outlook, and PowerPoint; familiarity with the working principles of mechanisms, electronics, and optics.
- Outgoing and proactive personality, strong teamwork spirit, and good interpersonal communication skills.
- Residing on the Asian side of Istanbul.
Preferred Qualifications:
- Experience in banking equipment technology is preferred.
- Ability to communicate in English speaking and writing is preferred.
About GRGBanking:
Founded in 1999, GRGBanking is a high-tech listed enterprise whose main business covers intelligent finance, smart security, transportation, governmental service, tourism, convenience retail, education, etc. The company provides global customers with competitive intelligent terminals, operation services, and big data solutions. It is committed to becoming "A Leading Innovative Solutions Provider".
GRGBanking has established eight subsidiaries in the overseas market, and its products and services have entered more than 110 countries and regions. The company's smart branch transformation solution and other intelligent banking solutions are continuously promoted to overseas markets, helping countries like Mexico, Argentina, Turkey, Singapore, and Thailand rapidly upgrade their branch innovation and transformation.
As a leading innovative solutions provider, GRGBanking aims to promote digital transformation and innovation and deliver better customer convenience and satisfaction. Leveraging in-depth knowledge of innovative technologies and application scenarios, the company provides holistic, innovative solutions for customers worldwide, and its global business maintains vigorous growth. In the future, GRGBanking will participate in more overseas businesses to create greater value for its global customers.
For more details, please visit our website: https://global.grgbanking.com/en/
GRGTR Office:
Seniority level- Mid-Senior level
- Full-time
- Information Technology, Customer Service, and Engineering
- Industries: Information Services, Banking, and Financial Services
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