Technical Support Expert

4 days ago


Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

This is an exciting opportunity for a skilled technical professional to join our team in Turkey. As a technical support expert, you will be responsible for delivering exceptional technical support and service to our clients in the land-based sector, ensuring optimal performance of Alfa Laval equipment and systems.

Key Responsibilities:

  1. Installation, commissioning, and maintenance of Alfa Laval equipment at customer sites.
  2. Providing troubleshooting support and resolving technical issues in a timely manner.
  3. Conducting routine inspections and preventative maintenance to ensure operational efficiency.
  4. Training customers on the proper use and maintenance of Alfa Laval products.
  5. Collaborating with the sales team to identify opportunities for service upgrades and improvements.
  6. Maintaining accurate documentation of service activities, including reports and customer interactions.
  7. Ensuring compliance with safety regulations and company policies during all service operations.

Qualifications:

  1. Bachelor's degree in Engineering (Mechanical, Mechatronics, or related field) or equivalent experience.
  2. Proven experience in field service engineering, preferably in the industrial equipment sector / rotating equipment (Decanter & Separator).
  3. Strong technical skills and knowledge of mechanical and electrical systems.
  4. Excellent problem-solving abilities and attention to detail.
  5. Strong communication and interpersonal skills to effectively engage with customers and team members.
  6. Ability to work independently and manage multiple tasks efficiently.
  7. Willingness to travel frequently within Turkey.


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