Senior Technical Support Professional

2 days ago


Fatih, Istanbul, Turkey Johnson Controls, Inc. Full time

About the Role

As a Technical Support Manager for JCI's Fire Suppression Solutions, you will be responsible for leading a team of technical experts to deliver exceptional support to our customers in Turkey. This is an exciting opportunity to leverage your technical expertise and leadership skills to drive business growth and customer satisfaction.

Key Responsibilities

  • Lead a team of technical support specialists to provide timely and effective support to customers.
  • Develop and implement processes to improve efficiency, quality, and customer satisfaction.
  • Collaborate with sales teams to identify new business opportunities and drive growth initiatives.
  • Maintain a deep understanding of fire protection engineering principles, industry trends, and emerging technologies.

Requirements

  • Master's degree in mechanical engineering or related field.
  • At least 7 years' experience in technical management, with a focus on fire protection engineering.
  • Proven track record of delivering results, managing teams, and driving business growth.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proficiency in MS Office Suite, AutoCAD, and REVIT, with additional software skills a plus.


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