
Technical Support Responsible
4 days ago
During 25 years of activity in the IoT market, Teltonika has become one of the leading manufacturers of IoT solutions in the world, with offices in 19 countries and with more than 2,300 employees worldwide. Teltonika has opened a new office in Istanbul, Turkey to serve our B2B clients selling different IoT products from GPS tracking systems to networking solutions.
We cannot imagine our success without a talented and challenge-driven team who always has freedom of choice and a wide range of opportunities to adapt their knowledge. Our people are our strength.
In this role, you will:
- Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide support)
- Solve technical issues and ensure prevention
- Constant supervision and preparation of devices technical documentation
- Assess customer needs of new features and supervise implementation process
- Coordinate queries and tickets related to the Telematic devices
- Directly communicate with clients to answer technical questions (conference calls, visits to clients)
- Perform quality assurance tasks before providing solution to customers
What we expect of you:
- To have technical education (Electronics/Mechanics engineering)
- Have basics of telecommunication systems and IoT technologies: 2G, 3G, 4G, Bluetooth, ability to explain GNSS technology fundamentals
- Have good spoken and written English skills
- Have ability to analyse and solve complex technical problems
- Have good communication skills
- Have capability to prepare technical documentation
- Preferably have experience working with IoT solutions (1-Wire, RS-232/RS-485, Modbus, MQTT, TLS) and secure Cloud based systems (AWS, Azure) would be an advantage
- Have practice with ticket based platforms (Jira, OpenProject, Service Desk) would be a bonus
What we offer:
- Professional development of your sales skills and IoT expertise, along with performance-driven career growth opportunities.
- Place where curiosity is key: here, we share knowledge and learn in training courses, conferences or meetings.
- Dynamic and cooperation-based internal culture.
- Solid and attractive bonuses.
- Having fun together in team building and other important occasions.
- We delight with birthday celebrations at work.
- Snacks together at the lunch table.
If you have questions do not hesitate to contact our recruitment colleague Nilgul Beste Kavur, email: beste.kavur@teltonika-iot.com.tr
UNLOCK YOUR POTENTIAL IN OUR IoT WORLD
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
IndustriesTelecommunications
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