Technical Support Specialist

3 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Key Responsibilities

This role involves working with agile methodologies, analyzing needs and transforming them into technical solutions, and providing procedures and necessary standards for the effectiveness of management systems (ISO 27001, ITIL, BCM processes, etc.). You will also be responsible for SLA/KPI and OLA Management Responsibilities, Service Catalog Management Responsibilities, Disaster Recovery Management Responsibilities, and Audit Management Responsibilities.

Apart from these key responsibilities, you will be required to analyze, configure, develop, integrate, support, and maintain service management & monitoring products. This role requires excellent communication and collaboration skills, as well as the ability to work independently and as part of a team.



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