Technical Support Team Lead

5 days ago


Fatih, Istanbul, Turkey 副潦却慣歳 Full time

We are a forward-thinking company that is committed to innovation and excellence. Our mission is to create a difference with the technologies we develop and design the future. We believe in empowering our employees to take ownership of their work and contribute to our company's growth.

About the Role:

We are seeking an experienced IT Helpdesk Lead to join our team. The successful candidate will be responsible for managing our Helpdesk operations, providing coaching and guidance to Helpdesk staff, and collaborating with our IT Infra team.

Key Responsibilities:
  • Lead the Helpdesk team to deliver high-quality customer service and support.
  • Develop and implement processes to improve support services and user experience.
  • Manage ticket systems and resolve issues efficiently.
  • Collaborate with the IT Infra team to ensure seamless technical support operations.
  • Conduct regular performance reviews and provide feedback to Helpdesk staff.
Requirements:
  • At least 2 years of experience in Helpdesk management or a related field.
  • Strong leadership and communication skills.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Proficient in ticketing systems and technical documentation.

  • Technical Lead

    4 days ago


    Fatih, Istanbul, Turkey Team DefineX Full time

    **Company Overview:**We are Team DefineX, a growing global team of professionals dedicated to accelerating digital transformation and liberating the business world through technology.Job Description:We are seeking an experienced Technical Lead - Architecture to join our team. As a key member of our organization, you will be responsible for engaging with...

  • Technical Team Lead

    5 days ago


    Fatih, Istanbul, Turkey Team DefineX Full time

    About the Role:We're seeking a highly skilled Senior Java Developer to join our team at DefineX. As a key member of our development team, you'll play a critical role in designing, developing, and delivering software solutions that meet our clients' needs.This is an excellent opportunity to work with a talented team of professionals who are passionate about...


  • Fatih, Istanbul, Turkey Agnosconsulting Full time

    About UsAgnosconsulting is a technology consultancy specializing in healthcare-focused solutions. We aim to improve the patient experience, empower healthcare professionals, and drive positive social impact through innovative engineering, design, and development.We have a strong focus on delivering high-quality software, working closely with clients to...


  • Fatih, Istanbul, Turkey Soho House Full time

    Soho House is looking for an experienced Admin Support Team Lead to oversee our membership administration.Job Description:Lead a team of administrators in managing membership accounts and providing exceptional customer service.Develop and implement effective processes for identifying and resolving member issues.Collaborate with other departments to ensure...

  • Team Lead

    6 days ago


    Fatih, Istanbul, Turkey Ingage Full time

    We are Ingage, established as a Digital Marketing Unit in 2011 within KoçZer under Koç Group and reborn in 2018 under Koç Group and WPP partnership. We have been growing and gaining new experiences each day with every local and global clients we meet. Focusing on strategy, data, technology and e-commerce, we gather all digital services at one point and...


  • Fatih, Istanbul, Turkey Memorial Full time

    At Memorial Healthcare Group, we value our employees' expertise and know-how in the field of medical services. We are committed to providing quality patient care and have established a state-of-the-art healthcare system.We are seeking an experienced IT Project Manager for our software development team.This role requires a minimum of 13 years of proven...


  • Fatih, Istanbul, Turkey RINA Piraeus Team Full time

    **Job Summary:**We are seeking a highly skilled and experienced Project Delivery Lead to join our team in Istanbul.The successful candidate will be responsible for overseeing the planning, execution, and delivery of engineering projects to ensure they meet customer and internal expectations.Key responsibilities include:Leading and coaching a team of project...


  • Fatih, Istanbul, Turkey Inventiv Full time

    Job DescriptionInventiv is a leading provider of financial technology solutions in Turkey. We strive to deliver innovative, high-quality software services globally.This role involves ensuring the daily operation of our IT infrastructure and monitoring network performance. As a System Support Specialist, you will provide fast and effective solutions to...


  • Fatih, Istanbul, Turkey RINA Piraeus Team Full time

    **Job Description:**As a Senior Project Manager, you will be responsible for leading and managing engineering projects in Turkey.Key responsibilities include:Leading and coaching a team of project managersMonitoring project KPIs such as timelines, budgets, risks, and resource allocationDriving business operations and ensuring strategic objectives and...


  • Fatih, Istanbul, Turkey Medtronic Full time

    Job OverviewThe role of Global Medical Technology Specialist at Medtronic involves providing technical support and services to ensure the seamless operation and satisfaction of our products worldwide.This position offers a unique opportunity to engage in cutting-edge medical technology and robotics, providing expert repair services and innovative...


  • Fatih, Istanbul, Turkey Amazon Full time

    Job DescriptionAs an IT Support Engineer at Amazon, you will be responsible for implementing and maintaining IT infrastructure to support business operations. This includes interfacing with senior management stakeholders across multiple business entities and providing technical support to ensure all IT equipment and infrastructure is running optimally.Key...


  • Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

    This is an exciting opportunity for a skilled technical professional to join our team in Turkey. As a technical support expert, you will be responsible for delivering exceptional technical support and service to our clients in the land-based sector, ensuring optimal performance of Alfa Laval equipment and systems.Key Responsibilities:Installation,...


  • Fatih, Istanbul, Turkey Teltonika Full time

    Technical Support Responsible | Entry / Associate LevelDuring 25 years of activity in the IoT market, Teltonika has become one of the leading manufacturers of IoT solutions in the world, with offices in 19 countries and with more than 2,300 employees worldwide. Teltonika has opened a new office in Istanbul, Turkey to serve our B2B clients selling different...


  • Fatih, Istanbul, Turkey Asseco Poland S.A Full time

    Technical Support SpecialistWhat we do?We are building the future of payment technologies. We are developing a powerful payment platform that enables ecommerce for online merchants.Payten Turkey is looking for a Technical Support Specialist for its Payment Gateway Unit for our Maslak İTÜ office.About Us: PaytenWe are looking for a skilled and highly...


  • Fatih, Istanbul, Turkey Insider Full time

    About InsiderWe are a B2B SaaS company driving growth for clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.As a woman-founded, women-led unicorn, we have achieved $200M in CARR and been recognized as a leader in The Forrester Wave for Cross-Channel...


  • Fatih, Istanbul, Turkey Team DefineX Full time

    **About Us:**We are Team DefineX, a global team of professionals dedicated to accelerating digital transformation and liberating the business world through technology.Job Description:We are seeking an experienced Digital Transformation Expert to join our team. As a key member of our organization, you will be responsible for leading solution architecture...


  • Fatih, Istanbul, Turkey Team DefineX Full time

    Company Overview:DefineX Consulting | Technology | Labs is a leading provider of innovative solutions, driving digital transformation and empowering businesses to succeed. With a strong focus on talent development and community engagement, we strive to make a positive impact in the industry.We value diversity, inclusion, and respect, fostering an environment...


  • Fatih, Istanbul, Turkey Emerson Electric Full time

    Key Responsibilities:The Commercial Technical Support Specialist will be responsible for handling customer inquiries, providing technical support, and identifying the best solution for their applications based on our Measurement Solutions Product Portfolio. The successful candidate will also be involved in preparing customer quotations, negotiating sales...


  • Fatih, Istanbul, Turkey Team DefineX Full time

    **Enterprise Technology StrategistWe are seeking an experienced Enterprise Technology Strategist to join our team. As a key member of our organization, you will be responsible for providing advanced technical guidance to project teams, optimizing solution performance for efficiency and effectiveness, and developing long-term solutions aligned with strategic...


  • Fatih, Istanbul, Turkey United Imaging Healthcare Full time

    **Job Overview**We are seeking a highly skilled Technical Support Specialist to join our team at United Imaging Healthcare. As a Technical Support Specialist, you will be responsible for the installation of UIH diagnostic imaging equipment within a designated product range at the customer site.The ideal candidate will have strong communication and...