Technical Service Specialist

5 days ago


Fatih, Istanbul, Turkey ITH Icoserve Full time

About the Role:

At ITH Icoserve, we're seeking a skilled Technical Service Specialist to join our team. As a key member of our service delivery team, you'll be responsible for installing, repairing, maintaining, and updating medical devices in your assigned region.

Key Responsibilities:

  1. You will perform technical service operations, including installation, repair, preventive maintenance, modifications, and updates.
  2. Develop and maintain technical, clinical, and application skills to enhance technical service quality.
  3. Understand customer needs and problems, arranging necessary actions to create effective solutions.
  4. Create service contract sales opportunities and convince customers to purchase service contracts.
  5. Contribute to process development and share suggestions with management to increase technical service quality and customer satisfaction.
  6. Install and operate SRS infrastructure and perform Remote Service via SRS.

Your Qualifications:

  • A minimum of 2 years of experience in a relevant field is preferred.
  • The ideal candidate should reside on the European side of Istanbul.
  • A Bachelor's degree in Electronic or Mechatronic Engineering is required.
  • Excellent English language skills are essential.
  • Knowledge of medical equipment or high technology systems theory and repair is necessary.

Our Team:

We're a global community of passionate individuals who strive to push the boundaries of what's possible in healthcare. With over 66,000 employees across more than 70 countries, we're dedicated to creating better outcomes and experiences for patients worldwide.

Our Culture:

We value diversity, inclusivity, and equality. Our culture encourages creativity, innovation, and collaboration. We believe that every individual has the power to make a positive impact and drive success.



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