Service Delivery Expert

1 week ago


Fatih, Istanbul, Turkey ITH Icoserve Full time

About the Opportunity:

ITH Icoserve is seeking a highly skilled Service Delivery Expert to join our team. As a key member of our service delivery team, you'll be responsible for delivering exceptional service to our customers. You'll work closely with cross-functional teams to develop and implement processes that improve technical service quality and customer satisfaction.

Key Responsibilities:

  1. Perform technical service operations, including installation, repair, preventive maintenance, modifications, and updates.
  2. Develop and maintain technical, clinical, and application skills to enhance technical service quality.
  3. Understand customer needs and problems, arranging necessary actions to create effective solutions.
  4. Create service contract sales opportunities and convince customers to purchase service contracts.
  5. Contribute to process development and share suggestions with management to increase technical service quality and customer satisfaction.

Our Team:

We're a global community of passionate individuals who strive to push the boundaries of what's possible in healthcare. With over 66,000 employees across more than 70 countries, we're dedicated to creating better outcomes and experiences for patients worldwide.



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