Service Delivery Expert

1 day ago


Fatih, Istanbul, Turkey Vodafone Full time

**About the Role:**

As a DevOps Service Architect at Vodafone, you will play a critical role in ensuring the smooth operation of our charging engineering services. You will work closely with cross-functional teams to identify and resolve technical issues, improve service delivery, and drive business growth.

The successful candidate will have a strong background in IT and Telco infrastructure, with experience in intelligent network technologies, charging products, and services for postpaid, prepaid, and convergent structures. They will also possess excellent analytical and problem-solving skills, with the ability to collaborate effectively with stakeholders.

Responsibilities and Accountabilities:

  • Ensure excellence of operation, coordination, and inter-domain alignment of charging engineering services.
  • Provide expert-level technical guidance and recommendations to other team members.
  • Work as an on-call support representative of the team to provide 7*24 support according to a predefined shift plan.

Requirements and Qualifications:

  • Bachelor's degree from Computer Science, Electronics/Telecommunications, or related fields.
  • Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products, and services for postpaid, prepaid, and convergent structures.
  • Good knowledge of statistical Analysis (distribution analysis, correlation, variance).


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