Turkish Service Delivery Director

5 days ago


Fatih, Istanbul, Turkey Avature Full time

We are a world-leading technology company committed to delivering exceptional service experiences for our customers. As a Service Delivery Manager, you will be responsible for leading our Commercial and Consumer service delivery in Turkey.

You will serve as the focal point for Commercial and Consumer Services across the Turkish market, working closely with regional teams and stakeholders to drive business growth and operational excellence.

Responsibilities:
  • Manage key performance indicators (KPIs) and operational performance of our service provider network that provides repair services on behalf of Lenovo.
  • Develop and implement strategies to enhance customer experience, partner experience, and operational efficiency.
  • Collaborate with regional teams to identify and drive improvements in the Turkish market.
  • Provide regular updates to the Turkish Executive leadership team and Sales teams on operational performance and progress towards goals.


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