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Industrial Equipment Specialist

2 weeks ago

Fatih, Istanbul, Turkey Alfa Laval Full time
Role Overview

We are seeking a highly motivated Technical Support Engineer to join our team in Turkey. As a key member of our customer support team, you will be responsible for delivering exceptional technical support and service to our clients in the land-based sector.

Key Responsibilities:
  • Perform installation, commissioning, and maintenance of Alfa Laval equipment at customer sites, ensuring optimal performance and efficiency.
  • Provide troubleshooting support and resolve technical issues in a timely manner, leveraging your strong problem-solving skills and attention to detail.
  • Conduct routine inspections and preventative maintenance to identify potential issues before they become major problems.
  • Train customers on the proper use and maintenance of Alfa Laval products, enhancing their knowledge and confidence.
  • Collaborate with the sales team to identify opportunities for service upgrades and improvements, driving business growth and customer satisfaction.
  • Maintain accurate documentation of service activities, including reports and customer interactions, ensuring transparency and accountability.
  • Ensure compliance with safety regulations and company policies during all service operations, prioritizing the well-being of yourself and others.
Requirements:
  • Bachelor's degree in Engineering (Mechanical, Mechatronics, or related field) or equivalent experience, demonstrating a solid foundation in mechanical and electrical systems.
  • Proven experience in field service engineering, preferably in the industrial equipment sector / rotating equipment, showcasing your expertise and adaptability.
  • Strong technical skills and knowledge of mechanical and electrical systems, enabling you to tackle complex issues and provide effective solutions.
  • Excellent communication and interpersonal skills, allowing you to effectively engage with customers, colleagues, and stakeholders.
  • Ability to work independently and manage multiple tasks efficiently, prioritizing deadlines and deliverables.
  • Willingness to travel frequently within Turkey, adapting to changing circumstances and requirements.