Supply Chain Process Improvement Expert
1 week ago
**Job Summary**
We are looking for a highly motivated and experienced professional to join our team as a Customer Supply Chain Consultant in Turkey & Middle East Region. As a key member of our supply chain team, you will be responsible for developing and implementing strategies that drive business growth and improve supply chain efficiency.
Key Responsibilities:
- Develop and implement strategies to improve supply chain efficiency and reduce costs.
- Manage customer relationships and provide excellent customer service.
- Collaborate with cross-functional teams to ensure seamless execution of projects and initiatives.
- Analyze and improve existing processes and procedures.
- Provide training and guidance to customers on Bosch's systems and processes.
Please see below for additional job description details.
- Manage customer requests on O2C process including deliveries, initiate systematic improvement.
- Consult on/track lot-size optimization, delivery frequency, low bucket value ordering, stock level.
- Receive special order requirements, lending/loaner goods.
- Manage and monitor customer orders and related order data and activities, manage customer backlog, customer service level and take actions.
- Receive and execute complaints, initiate process improvements (automation/pricing ...), manage process changes with internal expert.
- Receive and execute return and stock clearing requests.
- Manage financial processes including issue of invoices, credit/debit notes.
- Monitor development of customers with regard to logistical maturity and against all rules (PDCA, with all tools: PBI...).
- Coordinate forecasts with customers, consult on assortment, peak order splitting, monthly exchange with strategic customers to increase FA.
- Sales planning to be added when process with customer collaboration process and tools are more mature.
- Negotiate customer service level agreement with customer. Organize, moderate or participate in customer meetings to present supply chain topics.
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