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Digital Commerce Operations Director

3 weeks ago

Fatih, Istanbul, Turkey Samsung Electronics Full time

We are seeking a highly experienced Digital Commerce Operations Director to lead our direct-to-consumer sales efforts at Samsung Electronics. As the successful candidate, you will be responsible for driving sales on our eStore, both B2B and B2C, while overseeing the O2O program and managing the EPP.

Key Responsibilities

  • Collaborate with ecommerce, marketing, and platform teams to develop and implement strategies to drive sales on our eStore, both B2B and B2C.
  • Build and maintain relationships with key internal stakeholders, including senior leadership, cross-functional teams, and external stakeholders such as suppliers, partners, and customers.
  • Develop and manage the infrastructure and framework required to support sales on our eStore, both B2B and B2C.
  • Oversee the O2O program, ensuring seamless integration between online and offline sales channels.
  • Lead the development of business plans and sales strategies for the SMB market.
  • Manage the EPP program, providing exclusive benefits to employees and driving sales through this channel.
  • Analyze sales data and provide insights to inform business decisions and drive growth.
  • Manage key ecommerce KPIs such as traffic, conversion rates, average order value, and customer acquisition costs in related fields.
  • Lead and mentor a team of D2C Business Operations Team to achieve business objectives.