Fulfillment by Amazon Growth Strategist

2 weeks ago


Fatih, Istanbul, Turkey Amazon Full time

Customer Experience Program Director

We are seeking a seasoned program manager who can lead our efforts to deliver an exceptional customer experience. As a Senior FBA Program Manager, you will be responsible for managing challenging, long-term projects across multiple teams and locations.

About Our Team

The Customer Experience team is a collaborative and innovative environment that requires strong leadership skills, a customer-centric mindset, and a passion for delivering results. We are looking for someone who can bring their expertise and enthusiasm to our team and contribute to our mission to become the earth's most customer-centric company.

Responsibilities

  1. Develop an in-depth understanding of the FBA process domestically and internationally.
  2. Identify gaps or overlaps and initiate high-impact projects based on analysis.
  3. Set up performance management mechanisms and track potential sellers with interest to pilot initiatives.
  4. Connect with key stakeholders regularly to review operations/business metrics and set up processes to ensure goals are met.
  5. Operate autonomously; drive forecasts, and handle escalations.

Requirements

  • Bachelor's degree in business, data science, public administration, finance, engineering, human resources, or related field.
  • 5+ years of working cross-functionally with tech and non-tech teams experience.
  • 5+ years of cross-functional project delivery experience.
  • 5+ years of program or project management experience.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Experience owning program strategy and end-to-end delivery.


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