Mineral Turkiye Customer Service Professional

2 weeks ago


Çankaya, Ankara, Turkey Metso Outotec Full time
Job Summary

We are looking for a highly motivated and experienced Customer Service Specialist to join our team in Turkiye. As a Customer Service Specialist, you will be responsible for providing top-notch customer service to our clients, ensuring their needs are met, and building strong relationships with our stakeholders.

About the Job

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be responsible for creating quotations and orders, tracking them in SAP, and responding to customer inquiries in a timely and professional manner.

Responsibilities
  • Understanding the RFQ/customer's demand and actual needs, and developing the value proposition for each offer.
  • Creating and processing orders in a timely manner, processing requests for orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Directing all requests from customers to the appropriate internal unit and responding to customers promptly.
  • Reporting data to customers and relevant supervisors and sales teams at regular intervals.
  • Maintaining an organized and accessible filing system for administrative and sales teams.
  • Backing up the Sales Team in all required activities.
  • Performing data entry duties related to metrics, sales figures, and other key data.
  • Handling all administrative duties for the sales department or team.
  • Reporting any unusual activity to supervisors.
  • Keeping relationships active and healthy through customer visits.
  • Coordinating with finance, logistics, and warehouse units.
  • Demonstrating the ability to use ERP and CRM systems.
  • Building and maintaining a professional and positive working relationship with all local team members, customers, and the global internal team.


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