Customer Service Expert, Minerals
2 weeks ago
About the Role
The Metso Corporation seeks a skilled Customer Service Expert to join its team in Turkiye. This role is responsible for creating quotations and orders as well as tracking them in SAP.
Key Responsibilities
- Developing value propositions for each offer based on the customer's demand and needs.
- Processing orders in a timely manner and reviewing pending orders and customer requests to ensure satisfaction.
- Directing customer requests to the appropriate internal unit and responding promptly.
- Reporting data to supervisors and sales teams at regular intervals.
- Maintaining an organized filing system for administrative and sales teams.
- Supporting the Sales Team in all required activities.
- Performing data entry duties related to metrics and key data.
- Handling administrative duties for the sales department or team.
- Reporting unusual activity to supervisors.
- Maintaining healthy relationships with customers through visits.
- Coordinating with finance, logistics, and warehouse units.
- Utilizing ERP and CRM systems effectively.
- Building professional relationships with local team members, customers, and the global internal team.
Required Skills and Qualifications
- Excellent command of English, both written and spoken.
- Strong problem-solving and result-oriented skills.
- Able to work under stress due to strict deadlines.
- Familiarity with CRM and ERP systems is considered an asset.
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