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Business Relationship Manager
3 weeks ago
We're seeking a Business Relationship Manager to join our team at Sestek tr. As the primary point of contact for corporate clients, you'll be responsible for ensuring their satisfaction and long-term success. If you have a passion for delivering exceptional customer experiences and building strong relationships, we'd love to hear from you.
About Sestek tr: We're a global technology company developing AI-powered conversational solutions. Our team of over 100 engineers specializes in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. With a customer base of 500 enterprises across 20 countries, we're committed to empowering organizations to be data-driven, enhance efficiency, and offer superior customer experiences.
Job Summary:
This role involves acting as the primary point of contact for corporate clients, ensuring their satisfaction and long-term success. You'll collaborate with internal teams to optimize the customer experience, leveraging company expertise to provide strategic recommendations and deliver personalized experiences.
Responsibilities:
- Act as the primary point of contact for corporate clients
- Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively
- Collaborate with internal teams to optimize the customer experience
- Leverage company expertise to provide strategic recommendations and deliver personalized experiences
Requirements:
- Minimum 4 years of experience in customer success, user experience, or a related field
- Excellent communication and problem-solving skills, with the ability to build strong client relationships
- Proven ability to manage multiple clients, prioritize tasks effectively, and work in a fast-paced environment
- Fluency in English and Turkish (additional languages are a plus)
- Experience with AI, voice/chatbot solutions