Resolution and Analysis Specialist

3 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Position Summary

Vodafone Group seeks an Expert Solutions Resolution Analyst to resolve customer complaints from senior management, meeting 100% customer satisfaction standards.

The successful candidate will have strong analytical thinking and result-oriented working approaches, with excellent communication and negotiation skills.

This role requires adaptability to a high-paced working environment and flexible working hours, as well as proficiency in using MS Office programs.

Duties and Responsibilities

• Resolve customer complaints from senior management

• Develop processes for customer complaint handling

• Receive, review, and respond to THH complaints via the Ketsis system

• Participate in project follow-ups and process improvements

Qualifications and Requirements

• 1+ years of experience in a similar role

• Strong analytical thinking and result-driven approach

• Excellent communication, negotiation, and problem-solving skills

• Ability to work in a fast-paced environment with flexible hours

• Proficiency in Microsoft Office applications

Benefits Package

We offer a comprehensive benefits package, including:

• Flexible benefits program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance

• Employee assistance hotline & counseling

• Private health insurance

• Discounts on various products and services



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