
Solutions Specialist
2 days ago
3 days ago Be among the first 25 applicants
Human Resources Specialist at Asseco South Eastern EuropeASEE Turkey is looking for Solution Specialist who will take part in the Contact Center Technologies team.
As a Solution Specialist, you will:
- Resolve complex technical issues with the Contact Center infrastructure.
- Reproduce customers' problems and provide them with Root Cause Analysis, assist customers in their problems and provide them with resolutions/suggestions to their issues.
- Participate in onsite and professional services activities, as required including: System Installation, Configuration and Customization, and Application Development.
- Serve as the direct point of technical contact to provide high quality Software and Hardware support to experts from our customers for Genesys solutions and related technologies.
- Be responsible for staying up-to-date of current technologies, industry trends and develop advanced expertise in one of the following subject matters (Telephony, Networking, VOIP, DBs or Programming etc).
Desired Skills and Experience
- 3+ years of experience with Contact-center technologies and systems (Genesys SDK and Verint SDK)
- Analytical and troubleshooting skills.
- Voice over IP (SIP protocol) and Computer Telephony Integration (troubleshooting and configuration).
- Troubleshooting and reproducing customers' problems to find root cause.
- Maintain a positive and enthusiastic team attitude.
- Ability to work well with on-site and with remote team members.
What we offer:
- Work within a growing team of professionals from which you can learn constantly.
- Opportunity to work within an international environment.
- Self-Development opportunities; annual training budget for your development and team activities for you to experience develop others.
- Benefits such as private health insurance, flexible working hours.
When you join us, we want to make sure you feel valued – and that you are rewarded for your great work
Seniority levelMid-Senior level
Employment typeFull-time
Job functionOther
IndustriesIT Services and IT Consulting
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