
Cloud Coach Support Analyst
2 days ago
Sovos is looking for a skilled Cloud Coach Support Analyst to join our Professional Services team. This role offers a unique opportunity to leverage your technical expertise, passion for customer satisfaction, and ability to thrive in a fast-paced environment. If you're driven by a desire to deliver exceptional results, foster meaningful relationships, and grow your career in a dynamic organization, this could be the perfect fit for you.
About the Role
This position requires a blend of technical acumen, excellent communication skills, and a keen eye for detail. You'll be responsible for providing top-notch support to customers using Cloud Coach, analyzing data to inform business decisions, and collaborating with cross-functional teams to drive process improvements. If you're eager to learn, take ownership, and make a lasting impact, this role is ideal for you.
Key Responsibilities
- Deliver outstanding customer support on Cloud Coach, addressing issues and concerns efficiently and professionally
- Collaborate with Sales teams to develop SOWs that meet client requirements
- Develop and maintain project information in Cloud Coach, ensuring accurate and timely project delivery
- Analyze data to identify trends, opportunities, and challenges, informing business decisions and driving process improvements
- Work closely with Finance teams to ensure accurate billing and invoicing
- Foster strong relationships with internal stakeholders, promoting effective communication and collaboration
Requirements
- Bachelor's Degree in a related field or equivalent experience
- Strong analytical and problem-solving skills, with attention to detail and accuracy
- Proficiency in Microsoft Office, particularly Excel, and familiarity with Salesforce.com
- Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues and clients
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
Why Choose Sovos
- Join a vibrant community of professionals dedicated to delivering exceptional results and making a lasting impact
- Enjoy access to cutting-edge technology, training programs, and career development opportunities
- Benefit from a competitive compensation and benefits package, recognizing your value and contributions
- Be part of a culture that values diversity, inclusion, and individuality
Career Development
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