Resort Ambassador

Job Role:

The Guest Relations Supervisor plays a critical role in ensuring that our guests have a memorable and enjoyable stay at our resort. As a key member of our team, you will be responsible for providing exceptional guest service, addressing guest complaints, and exceeding guest expectations.

Key Responsibilities:

1. Guest Service and Feedback: Monitor guest feedback and implement improvements to enhance guest satisfaction. Provide exceptional guest service and address guest complaints or issues efficiently.
2. Personalized Service: Ensure that all guests receive a warm welcome and enjoy their stay with the finest personal service.
3. Confidentiality and Guest Privacy: Respect the privacy of guests and maintain confidentiality of guest information.
4. Follow-up Actions: Take follow-up actions to exceed guest expectations and build loyalty.
5. Requests and Complaints: Handle all requests and complaints in a professional and courteous manner.
6. Coordination and Communication: Coordinate with reservation for future important arrivals and notify the Guest Relations Manager.
7. House Rules and Regulations: Enforce the observance of house rules and regulations.
8. Guest Relation Issues: Coordinate and guide the Guest Relation issues and cooperate with Guest Service Agent.
9. Guest Activities: Coordinate guest activities such as happy hours or meetings with VIP guests.
10. Collaboration and Teamwork: Work closely with other departments to ensure seamless guest experiences.
11. Record Keeping: Maintain accurate records of guest preferences, complaints, and service recovery initiatives.
12. Service Standards: Ensure all guest service activities meet the resort's policies, brand standards, and luxury service expectations.
13. Procedures and Safety: Familiarize yourself with the fire and safety procedures of the hotel.
14. Additional Duties: Perform other duties assigned by Guest Relations Manager.

Requirements:

• Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum 3 years in guest relations supervisor role in a luxury hotel/resort.
• Excellent communication and organization skills.
• Excellent reading, writing, and oral proficiency in English Language.
• Strong interpersonal and problem-solving abilities.
• Ability to work within a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a luxury hospitality environment with an international brand.
• Professional growth and development opportunities within the All-Inclusive Collection.
• A dynamic and supportive work environment, where innovation and service excellence are prioritized.