
Resort Ambassador Front Office
3 days ago
The Peninsula Hotels is committed to delivering exceptional customer service and providing a unique experience for our guests.
As a Guest Communication Manager, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.
Responsibilities
- Exceeds guest expectations with service and manages guest feedback, in keeping The Peninsula Service Principles.
- Intricates knowledge of Rooms configuration/features and of the culinary offerings.
- Ensures that the team is building the foundation - understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Is responsible for monthly analysis and presentation of the departmental expenses and revenue generation.
- Directs the functions, administration, and leadership of the Guest Communication Centre.
- Hires, develops, motivates, supervises and coaches department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
Requirements
- Minimum of 3 years of experience in a similar position within luxury hotels in Front Office or Reservations Department.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
- Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving.
- Fluent in English language proficiency. Expertise in a second language would be desirable.
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