Customer Experience Specialist

About Us

As a leading hospitality company, Accor Hotels is dedicated to delivering exceptional guest experiences and fostering a culture of excellence within our teams. Join our dynamic team as a Customer Experience Specialist and make a meaningful impact on our guests' lives.

Job Summary

We are seeking a highly skilled professional to provide world-class customer experiences, focusing on building strong relationships with our guests and ensuring their stay with us is nothing short of extraordinary.

Responsibilities

1. Guest Relationship Building: Develop genuine connections with guests, understanding their preferences, and tailoring services to meet their unique needs.
2. Service Excellence: Deliver exceptional service, consistently meeting or exceeding guest expectations through prompt and accurate delivery of food and beverages.
3. Issue Resolution: Anticipate and resolve any issues that may arise during the guest's stay, demonstrating empathy and resolving conflicts in a professional and courteous manner.

What We Offer

• A competitive salary range of $32,000 - $42,000 per annum, depending on experience.
• A comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
• The chance to work with a dynamic and supportive team in a fast-paced and ever-evolving industry.

Requirements

• Education: High school diploma or equivalent required; hospitality-related degree preferred.
• Experience: Previous experience in the hospitality industry, preferably in a front-of-house or food and beverage role.
• Skills: Excellent communication and interpersonal skills; ability to multitask and prioritize tasks effectively.

Salary Range: $32,000 - $42,000 per annum