Automation Technical Specialist

6 days ago


Fatih, Istanbul, Turkey Schneider Electric Full time

We are looking for a highly motivated and customer-centric technical professional to join our Customer Care Center team. As a Technical Support Engineer, you will be responsible for providing remote technical support by phone, email, chat to customers' technical needs on Installation/Setup, Troubleshooting, Maintenance and Product Selection.

You will be contributing to the development of Schneider Electric's Net Promoter Score by responding quickly and effectively to customers' technical requirements. Additionally, you will be interacting with other divisions of the company in order to obtain information necessary for provision to the Client.

Key Responsibilities:

  • Provide remote technical support to customers
  • Develop and maintain product knowledge
  • Collaborate with internal teams to resolve customer issues
  • Analyze daily activities and suggest improvements

Requirements:

  • Minimum 2 years of experience in industrial automation
  • Effective communication and conflict management skills
  • Self-motivated and challenge business with high energy
  • Excellent cooperation skills with analytical skills, open to innovations
  • Sense of detail and able take initiative and responsibility
  • A pro-active approach to customer satisfaction
  • Ability to listen to the Client and analyze the information provided by degree of criticality, set priorities
  • Advanced level of English writing & verbal communication skills
  • Good command of MS office
  • SAP and bFO knowledge will be an asset
  • Military service completed for male candidates

This is a great opportunity to work with a world-leading company in the field of energy management and contribute to the development of sustainable solutions. If you are a motivated and customer-centric individual with a passion for technical support, we encourage you to apply.



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