Hospitality Operations Specialist

2 days ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

Welcome to The Peninsula Istanbul, where we offer an exceptional opportunity to join our high-profile hotel team in the heart of Karaköy.

This luxurious hotel provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project.

As a Customer Experience Manager, you will be part of our highly experienced team that strives to continuously improve guest experiences and live the Peninsula Service Principles.

Your responsibilities will include:

  1. Striving to continuously improve guest experiences through proactive service recovery and efficient delivery.
  2. Taking ownership of daily operational challenges within the Guest Experience Team.
  3. Supporting managers in ensuring comprehensive induction programs for new team members and maintaining awareness of Service Principles.
  4. Maximising Room and Front Office revenue through initiatives like room upselling.
  5. Maintaining accurate inventory control of room availability and allocating rooms according to special requests and preferences.
  6. Collaborating with Rooms Controller, Housekeeping, and Engineering to ensure all rooms are ready for occupation and maintained in excellent condition.
  7. Establishing close guest contact, managing feedback, and ensuring elevated service recovery.
About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul welcomes guests arriving by land or sea.



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