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Head of Client Relations

2 weeks ago

Fatih, Istanbul, Turkey TalentWay Consultancy Full time
About the Role:

We are seeking an experienced Customer Experience Director to lead our customer service efforts in Istanbul. As a critical member of our team, you'll be responsible for driving customer service excellence and developing a comprehensive customer service strategy that aligns with our business objectives.

Responsibilities and Challenges:
  • Strategic Planning: Develop and execute a strategic plan to drive customer service excellence.
  • Process Improvement: Identify areas for process improvement and design efficient processes to enhance customer experience.
  • Team Leadership: Lead, mentor, and develop a high-performing customer care team to deliver exceptional service and client satisfaction.
  • Client Relationship Management: Foster strong relationships with clients through regular communication and issue resolution.
  • Performance Metrics: Establish and track KPIs, SLAs, and overall customer service metrics to measure performance.