
Mobile App Success Specialist
4 days ago
At HubX, we're committed to delivering outstanding customer experiences through our mobile apps. With a proven track record of growth, we're expanding our team to drive success.
Job Responsibilities
The successful candidate will be responsible for optimizing workload distribution, implementing automation solutions, and developing proactive retention strategies. Key responsibilities include:
- Workload optimization and performance tracking
- Automation solution implementation
- Escalation process refinement
- Customer success metric development and reporting
- Customer feedback gathering and sharing
- Retention strategy execution
Skills and Qualifications
To excel in this role, you'll need:
- Minimum 3 years of experience in process management and team leadership
- App Store, Play Store, ASO, and Growth process expertise
- Data analysis skills and ability to generate actionable insights
- API, no-code tool, and automation system experience
- Leadership and team management skills
Why Join Us?
- Huge impact on millions of users and the mobile app industry
- Competitive compensation package
- Pet-friendly office environment
- Unique office space
- XPresso unlimited coffee and snacks
- Limitless breakfast options
- Ownership and responsibility from day one
- Team events and celebrations
- Continuous education and training
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