Growth and Retention Manager

2 days ago


Konak, Turkey HubX Full time
About HubX
We're a mobile app development company dedicated to delivering exceptional customer experiences. Our team is passionate about growth and innovation.

Job Role
We're seeking a skilled Customer Success Lead to join our team. In this role, you'll be responsible for driving customer success through process optimization, automation, and data-driven decision making.

Key Responsibilities
  • Process optimization and performance tracking
  • Automation solution implementation
  • Escalation process refinement
  • Customer success metric development and reporting
  • Customer feedback gathering and sharing

Requirements
To succeed in this role, you'll need:
  • Minimum 3 years of experience in process management and team leadership
  • App Store, Play Store, ASO, and Growth process expertise
  • Data analysis skills and ability to generate actionable insights
  • API, no-code tool, and automation system experience
  • Leadership and team management skills

Benefits
  • Huge impact on millions of users and the mobile app industry
  • Competitive compensation package
  • Pet-friendly office environment
  • Unique office space
  • XPresso unlimited coffee and snacks
  • Limitless breakfast options
  • Ownership and responsibility from day one
  • Team events and celebrations
  • Continuous education and training


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