Customer Experience Strategist

2 days ago


Konak, Turkey HubX Full time
Company Overview
At HubX, we're a mobile app development company that has built products used by millions worldwide. Our team is passionate about delivering exceptional customer experiences.

Job Description
We're seeking a skilled Customer Success Lead to join our energetic team. As a key member, you'll optimize workload distribution, improve performance tracking, and develop proactive retention strategies to increase customer lifetime value and reduce churn.

Responsibilities
  • Optimize workload distribution within the Customer Success team
  • Implement automation solutions such as Help Desk integrations
  • Create and refine escalation processes to ensure critical customer issues are resolved efficiently
  • Develop and track key customer success metrics and performance reports
  • Gather customer feedback and share insights with the Product team
  • Develop and execute proactive retention strategies
  • Utilize data-driven decision-making processes

Requirements
To succeed in this role, you'll need:
  • Minimum 3 years of experience in process management and team leadership
  • Proficiency in App Store, Play Store, ASO, and Growth processes
  • Data analysis skills and ability to generate actionable insights
  • Experience leveraging APIs, no-code tools, and automation systems
  • Leadership and team management skills

Benefits
  • Huge impact: Your work can significantly influence millions of users and the mobile app industry
  • A competitive compensation package
  • A pet-friendly office environment
  • A unique and top-notch office space
  • Unlimited coffee and snacks from XPresso
  • Limitless breakfast options
  • Ownership and opportunity to take responsibility from day one
  • Team events and celebrations
  • Continuous education and training


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