Customer Service Specialist

2 days ago


Konak, Turkey PHINIA Full time

Job Description

  1. Act as the primary point of contact for customer's issues related to Logistics (Orders / Shipment / Returns / Freight).
  2. Engage with the Supply Chain team and other support functions in pursuit of effective order management that exceeds customer supply performance targets.
  3. Manage Customer order books and support sales forecasting process with information related to arrears & shipments.
  4. Ensure accurate order load, verify EDI/Teccom orders are received and processed as expected, and that all orders adhere to Legal requirements.
  5. Support in identifying pricing/credit issues and follow-up for resolution.
  6. Manage shipment preparation and liaise with the warehouse for pick/pack and dispatch of goods to the customer, ensuring compliance with customer/legal requirements.
  7. Co-ordinate the processing of Goods Returns & Stock Cleanse requests, ensuring appropriate approvals.
  8. Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer's orders/despatches/billing.
  9. Manage and report customer complaints, and ensure timely feedback and resolution.
  10. Prepare SC&L reports related to customer service.
  11. Analyse customer availability, cause code and coordinate action plans to resolve issues.

Qualifications

  1. Bachelor's Degree in Industrial Engineering, Business Administration, Foreign Trade departments.
  2. Min. 2 years of experience in customer service and sales operations (automotive industry experience is a plus).
  3. Proficiency in MS Office applications, especially MS Excel is a must.
  4. SAP SD system experience is an asset.
  5. Export custom operations knowledge is a plus.
  6. Excellent verbal and written skills in English. As a second language, French is preferred.
  7. Strong analytical and problem-solving skills.
  8. Good team player, strong communication and expression skills in an international environment.
  9. Strong customer service orientation.
  10. Willing to take the initiative and responsibility.
  11. No military obligation for male candidates.
#J-18808-Ljbffr

  • Konak, Turkey SupportYourApp Full time

    At SupportYourApp, we're looking for a highly skilled Customer Support Specialist to join our team. As a key member of our customer support department, you'll play a vital role in delivering exceptional service to our clients.The ideal candidate will have excellent English and Russian language skills (at least C1 for both spoken and written), with experience...


  • Konak, Turkey Schneider Electric Full time

    Schneider Electric is looking for an International Sales and Services Associate to join our team. As a Virtual Service Sales Specialist, you will be responsible for driving commercial growth by unlocking further value for our business. This role involves managing assigned accounts, customer qualification, and platforming.The ideal candidate will have 1-3...


  • Konak, Turkey Rhodes Wolfe Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Service Representative to join our team as a Commercial Cleaning Account Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring exceptional service delivery, and driving business growth through upselling additional...


  • Konak, Turkey PHINIA Full time

    **Job Overview:**We are seeking a highly skilled and detail-oriented Customer Service Professional to join our team at PHINIA.The ideal candidate will have a strong background in customer service and sales operations, with experience working in the automotive industry being a plus. As a key member of our logistics team, you will be responsible for managing...


  • Konak, Turkey brevcoservices Full time

    The provision of SATCOM technical support services in Izmir is a critical role that requires exceptional technical expertise and excellent customer service skills.We are seeking a highly experienced and skilled professional to join our team as a SATCOM technical support specialist. The successful candidate will be responsible for installing, maintaining, and...


  • Konak, Turkey Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of...


  • Konak, Turkey System Ceramics Full time

    Customer Service Area ManagerAbout System CeramicsSystem Ceramics is a leading organization headquartered in Fiorano Modenese, Italy, with 40 international branches strategically located across 21 countries, embedded in all major ceramic districts worldwide.As a key player in the Industrial Automation and Engineering solutions fields, we specialize in the...


  • Konak, Turkey Astrea Recruitment Full time

    Job OverviewWe are looking for a highly skilled and experienced customer service professional to join our team as a Full-time Customer Service Advisor. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to our customers. Key Job DutiesRespond to customer inquiries via phone, email, and...


  • Konak, Turkey AkzoNobel Full time

    Select how often (in days) to receive an alert:Customer Service AdministratorDate: Mar 10, 2025About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by...


  • Konak, Turkey Schneider Electric Full time

    Schneider Electric is looking for a Sales and Marketing professional to drive commercial growth and unlock further value for our business. As a Virtual Service Sales Specialist, you will be responsible for managing assigned accounts, customer qualification, and platforming. You will also research contacts, identify key initiatives, and develop relationships...


  • Konak, Turkey Schneider Electric Full time

    We are seeking a Customer Engagement and Growth Expert to join our team at Schneider Electric. As a Virtual Service Sales Specialist, you will be responsible for managing assigned accounts, customer qualification, and platforming. You will also research contacts, identify key initiatives, and develop relationships with customers.The ideal candidate will have...


  • Konak, Turkey System Ceramics Full time

    About System CeramicsWe are a leading organization headquartered in Italy, with international branches strategically located across the globe. Our business portfolio encompasses innovative solutions in pressing, decoration, sorting, and quality control for the ceramics industry.As part of the Customer Service Sales Department, you will play a key role in...


  • Konak, Turkey Michael Page Türkiye Full time

    About Our Ideal CandidateJob DescriptionPursue a career as a Service Operations Specialist at Michael Page Türkiye.Take charge of service projects in Turkiye & Azerbaijan, leveraging technical expertise to clarify project details and execute planning, installation, and commissioning tasks.Deliver seamless project handovers to customer service teams,...


  • Konak, Turkey AirportTransfer Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Representative to join our team. As a key member of our customer support team, you will be responsible for ensuring the highest level of satisfaction among our clients. Your primary duties will include managing customer inquiries, resolving issues efficiently, and maintaining open...


  • Konak, Turkey PHINIA Full time

    About PHINIAWe're a leading provider of customer service and logistical support, dedicated to delivering exceptional results-driven solutions. Our team is passionate about meeting the needs of our customers, and we're seeking a highly skilled and organized professional to join our team.Job SummaryWe're seeking an Order Management Specialist to manage...


  • Konak, Turkey SupportYourApp Full time

    About Our CompanySupportYourApp is a dynamic and rapidly growing company that values its employees' growth and well-being.We offer a unique opportunity to join our team and contribute to our mission of providing top-notch customer support services to tech companies worldwide.Job DescriptionAs a Customer Support Consultant, you will be responsible...


  • Konak, Turkey Schneider Electric Full time

    Find Your Meaningful Purpose with a Career at Schneider ElectricYou will be..Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive.Nurture and develop client relationships to help clients extract the maximum value from SE contracted services.Identify &...


  • Konak, Turkey Fronius İstanbul Full time

    **Job Description:**As an Office Assistant at Fronius İstanbul, you will play a key role in supporting our sales and marketing team.Your responsibilities will include:Communicating with dealers and customers via email and phoneCoordinating logistics and arranging meetings and eventsAssisting in preparing sales quotes and processing customer...


  • Konak, Turkey Schneider Electric Full time

    Schneider Electric is a great place to work, where employees can grow and develop their skills. We offer a dynamic and inclusive environment that encourages innovation and teamwork.We are looking for an experienced Inside Sales Representative to join our team as a Virtual Service Sales Representative. In this role, you will be responsible for:Managing...


  • Konak, Turkey AkzoNobel Full time

    About UsAkzoNobel OverviewWe've been supplying innovative paints and coatings since 1792, helping to color people's lives and protect what matters most.Our world-class portfolio of brands is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance everyday life.We believe every surface is an...