
Customer Service Specialist
2 days ago
Job Description
- Act as the primary point of contact for customer's issues related to Logistics (Orders / Shipment / Returns / Freight).
- Engage with the Supply Chain team and other support functions in pursuit of effective order management that exceeds customer supply performance targets.
- Manage Customer order books and support sales forecasting process with information related to arrears & shipments.
- Ensure accurate order load, verify EDI/Teccom orders are received and processed as expected, and that all orders adhere to Legal requirements.
- Support in identifying pricing/credit issues and follow-up for resolution.
- Manage shipment preparation and liaise with the warehouse for pick/pack and dispatch of goods to the customer, ensuring compliance with customer/legal requirements.
- Co-ordinate the processing of Goods Returns & Stock Cleanse requests, ensuring appropriate approvals.
- Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer's orders/despatches/billing.
- Manage and report customer complaints, and ensure timely feedback and resolution.
- Prepare SC&L reports related to customer service.
- Analyse customer availability, cause code and coordinate action plans to resolve issues.
Qualifications
- Bachelor's Degree in Industrial Engineering, Business Administration, Foreign Trade departments.
- Min. 2 years of experience in customer service and sales operations (automotive industry experience is a plus).
- Proficiency in MS Office applications, especially MS Excel is a must.
- SAP SD system experience is an asset.
- Export custom operations knowledge is a plus.
- Excellent verbal and written skills in English. As a second language, French is preferred.
- Strong analytical and problem-solving skills.
- Good team player, strong communication and expression skills in an international environment.
- Strong customer service orientation.
- Willing to take the initiative and responsibility.
- No military obligation for male candidates.
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