Customer Success Management Specialist

4 days ago


Konak, Turkey Schneider Electric Full time

Find Your Meaningful Purpose with a Career at Schneider Electric

You will be..

  • Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive.
  • Nurture and develop client relationships to help clients extract the maximum value from SE contracted services.
  • Identify & match clients' needs with SE products & services to drive successful expansion/renewal.
  • Secure customer experience & satisfaction for SE contract service offers (jointly with Connected Services Hubs (CSH), formerly Service Bureaus).
  • Characteristics:
  • Aligned by digital offer / recurring contracted service.
  • Focus is on electronic interaction with the customer.
  • Low touch (only digital) with numerous customers (500+) spread all over the world.
  • Context of low to medium expansion opportunities.

You will be a perfect fit if you have..

  • University degree in Electrical Engineering, Electrical/Electronics Engineering.
  • Minimum 2 years of experience in sales or customer management.
  • Advanced English level.
  • Ability to communicate, organize and work within a team.
  • Self-motivated and challenge the business with high energy.
  • Excellent cooperation skills with analytical skills, open to innovations.
  • Having a sense of detail and able to take initiative and responsibility.
  • Candidate should be positively energized due to challenges in work.
  • Take a pro-active approach to customer satisfaction.
  • No travel issues.

Great People Make Schneider Electric A Great Company

  • Sustainable career journey at the world's most sustainable company.
  • Agile working environment and hybrid working opportunity.
  • Continuous and intensive learning opportunities.
  • Chance to enrich your career in diverse projects.
  • Join 130,000 colleagues around the world in contributing to our commitment to redefine energy management, keep data secure, and address the energy dilemma for a more sustainable planet.

About Us

Schneider's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalyzed by accelerated digitization in a more electric world. Electricity is the most efficient and best vector for decarbonization; combined with a circular economy approach, we will achieve climate-positive impact as part of the United Nations Sustainable Development Goals.

We are the most local of global companies; our unmatched proximity to you enables us to better understand, anticipate, and adapt with agility to support your business continuity with high ethical standards in everything we do.

In Schneider Electric, we empower everyone to make the most of our energy and resources, ensuring Life is On everywhere, for everyone, at every moment. Along the way, we create and provide equal opportunities for everyone, everywhere. We continuously create an inclusive environment and welcome people from all walks of life.

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