Customer Experience Manager

1 day ago


Konak, Turkey Tetra Pak Full time

Tetra Pak is committed to making food safe and available everywhere. As a Senior Customer Service Representative, you will play a key role in ensuring timely communication and feedback to customers on all issues affecting their business from a supply chain perspective.

Key Responsibilities
  • Ensure operational excellence of customer's ordering, design, and shipping process through alignment with back office team.
  • Liaise with internal Key Account teams and other internal stakeholders managing feedback regarding supply chain issues.
  • Manage Master data to secure correct order management in SAP to ensure correct designs are ordered and delivered.

You will have constant communication with assigned customers to identify supply chain opportunities and work on a continuous improvement approach towards process improvement opportunities. Participate in continuous improvement teams (World Class Manufacturing) and proactively participate in Key Account teams to ensure customer projects are successful.



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