Customer Experience Manager

1 week ago


Konak, Turkey Renault Türkiye Full time

Renault MAİS is committed to delivering outstanding customer satisfaction through its After Sales services. As a Customer Experience Manager, you will play a crucial role in achieving this goal.

About Our Company

  • We were established in 1968 as part of the OYAK Group and have been serving as the General Distributor of Renault, Dacia, and Alpine automotive brands in Turkey since then.
  • We have a strong presence across the country with 4 branches and 73 authorized dealerships, offering sales services at 116 points and after-sales services at 145 points nationwide.
Key Responsibilities

The ideal candidate will be responsible for:

  • Developing and implementing strategies to enhance customer experience and satisfaction.
  • Leading a team of service professionals to ensure seamless operations and high-quality services.
  • Collaborating with the Branch Manager and other stakeholders to drive business growth and improve operational efficiency.
  • Maintaining accurate customer records and addressing customer complaints effectively.
  • Reporting on and analyzing after-sales activities to identify areas for improvement.


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