Logistics Service Representative
6 days ago
About PHINIA
We're a leading provider of customer service and logistical support, dedicated to delivering exceptional results-driven solutions. Our team is passionate about meeting the needs of our customers, and we're seeking a highly skilled and organized professional to join our team.
Job Summary
We're seeking an Order Management Specialist to manage customer orders and shipments, ensuring accuracy and timeliness while resolving any issues that may arise.
Key Responsibilities
- Manage customer order books and provide information related to arrears and shipments.
- Verify EDI/Teccom orders and ensure they're processed accurately and efficiently.
- Coordinate shipment preparation and dispatch, adhering to legal requirements.
- Identify and resolve pricing/credit issues, managing goods returns and stock cleanse requests.
- Analyze customer availability, cause codes, and coordinate action plans to resolve issues.
Requirements
- Bachelor's degree in Industrial Engineering, Business Administration, or Foreign Trade departments.
- Minimum 2 years of experience in customer service and sales operations, preferably in the automotive industry.
- Proficiency in MS Office applications, especially MS Excel, is a must.
- SAP SD system experience is an asset, as is export custom operations knowledge.
- Excellent verbal and written English skills are required, with French as a secondary language preferred.
- Strong analytical and problem-solving skills, as well as good team player and communication skills, are essential.
What We Offer
We provide a comprehensive benefits package, including competitive compensation and opportunities for growth and development.
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